Terms of Use

These Terms of Use are an agreement between you and Retenvo Technologies Limited, a company incorporated in Nigeria, which operates Red Marker Properties (“Red Marker”, “we”, “us”). They cover the website at redmarker.ng, the Red Marker web app and every service connected to them (the “Platform”).

By creating an account or using the Platform you accept these terms and our Privacy Policy. If you use Red Marker for an agency or business, you accept them for that business too and confirm you have authority to do so.

Red Marker is an online marketplace where people looking to buy, rent, lease or shortlet property meet the agents and agencies who list it. We provide the tools: listings, offers, enquiries, property requests, the Request Room and messaging.

• We do not own, manage, inspect or sell the properties listed, and we are not a party to any agreement you make with another user.
• We are not your agent, broker, lawyer or surveyor, and nothing on the Platform is legal, financial or valuation advice.
• We do not collect or hold rent, deposits, purchase money or agency fees. Those are paid directly between you and the other party.

We review listings and verify agents to make the marketplace safer, but that is not a guarantee about any property, person or deal.

You must be at least 18 and able to enter into a binding contract. You may not use Red Marker if we have previously suspended or removed your account, or if the law forbids you from using it.

• Give accurate information and keep it up to date. One person, one account.
• Keep your password private. You are responsible for what happens under your account; tell us at once at support@redmarker.ng if you think someone else has used it.
• Your phone and WhatsApp numbers must be your own.
• You can close your account at any time by contacting us. Some records stay as described in our Privacy Policy.

If you list property or respond to requests as an agent or agency, you also agree that:

• You will verify. We may require identity verification (KYC) for agents and business verification (KYB) for agencies before you can send or respond to offers, and may ask you to verify again.
• You have authority. You only list property you are instructed or entitled to market, with the owner's permission, and you hold any licence or registration your state requires.
• Your listings are true. Prices, fees, photos, location, size, title status and availability are accurate and current. Mark a property as let or sold promptly.
• You follow the law. Including consumer protection, anti-money-laundering, tenancy and real estate rules where the property is located.
• Agencies answer for their agents. Owners and admins of an agency are responsible for how its members use the Platform on its behalf.

Every listing is reviewed before it goes live, and we may ask for changes, reject, unpublish or remove any listing or content at our discretion. Listings and content must not:

• be false, misleading, duplicated, or advertise property that is not really available (“bait” listings);
• use photos or text you do not have the right to use;
• discriminate against anyone on the basis of ethnicity, religion, gender, disability or any other protected characteristic;
• ask anyone to pay before they have been able to inspect the property and confirm the other party's identity; or
• contain contact details, links or payment instructions in places meant for property details, or anything unlawful, abusive or explicit.

• Offers are an invitation to deal. An offer, counter-offer or acceptance on Red Marker shows serious interest and opens the way to a deal, but it is not itself a tenancy, lease or sale agreement. The binding agreement is the one you sign with the other party, after inspection and your own checks.
• Offers can expire. If an agent does not reply within the time shown in the app, the offer may be closed automatically.
• Property requests. Describe what you genuinely want. Agents who respond must offer matching property, not unrelated promotions.
• Request Room and messages. Be respectful and stay on topic. We may automatically check messages for scams, abuse or contact details shared too early, and limit or remove content and accounts that break these rules.

Agents use coins, Red Marker's in-app credits, to publish, renew and feature listings and to respond to property requests. Prices are always shown before you spend.

• You buy coins through our payment provider. Bundles, bonuses and prices are shown at checkout and may change, but not for coins you already hold.
• Coins are a licence to use Platform features. They are not money, a deposit or e-money, carry no interest, cannot be cashed out, and cannot be transferred or sold to another account.
• Coins spent on a listing we reject are returned to your balance. Otherwise coins and coin purchases are non-refundable, except where the law requires a refund or we made an error.
• Promotional or bonus coins (such as a sign-up bonus) may come with their own conditions and can be withdrawn if obtained through abuse.
• We may correct balances affected by errors, chargebacks or fraud, and coins on an account closed for breaking these terms are forfeited.

You are responsible for your dealings with other users. Before you pay anything:

• inspect the property in person, and confirm the agent's identity and their authority to let or sell it;
• check title documents, and use a lawyer or surveyor where appropriate;
• prefer traceable payments and get a receipt and a written agreement.

Red Marker staff will never ask you to pay rent, a deposit or a fee to us or into a personal bank account. If anyone claiming to be from Red Marker does, or you suspect a scam, stop and report it to support@redmarker.ng.

You must not:

• use the Platform for fraud, money laundering or any unlawful purpose, or to harass, threaten or deceive anyone;
• impersonate a person or business, or misrepresent your connection to a property;
• scrape, copy or harvest listings or user data, or use bots without our written permission;
• send spam or unsolicited promotions, or move conversations off the Platform to avoid our safeguards;
• interfere with, probe or overload the Platform, get around access controls, or reverse engineer it; or
• use Red Marker to build a competing service.

You keep ownership of the photos, text and other content you post. You give us a worldwide, non-exclusive, royalty-free licence to host, store, display, adapt (for example resize or watermark), and promote that content on and off the Platform for as long as it is on Red Marker and for a reasonable time afterwards. You confirm you have the rights to grant this. If you send us feedback, we may use it freely.

The Platform, its software, design, logos and the Red Marker name belong to Retenvo Technologies Limited or our licensors. We give you a limited, personal, revocable, non-transferable right to use the Platform under these terms. Nothing else is licensed to you.

Some features depend on other providers, such as payment processing, identity verification, email and browser push services. Their own terms apply to your use of them, and we are not responsible for their services or for websites we link to.

We work to keep Red Marker running, but we do not promise it will always be available or error-free. We may change, suspend or retire features, and will give reasonable notice where a change materially affects something you have paid for.

To the extent the law allows, the Platform is provided “as is” and “as available”. Listings and messages come from users; we do not guarantee that any property exists, matches its description, is available, or is legally owned or let by the person listing it, or that any user is who they say they are, even when verified.

To the extent the law allows, we are not liable for indirect or consequential loss, loss of profit, rent, opportunity, data or goodwill, or for loss caused by another user, including money paid to them.

Our total liability to you for all claims about the Platform is limited to the amount you paid us in the 12 months before the claim arose. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything that cannot be limited by law.

You agree to compensate Retenvo Technologies Limited for claims, losses and reasonable costs arising from your listings or content, your dealings with other users, or your breach of these terms or the law.

We may limit, suspend or close your account, remove content, or withhold features if you break these terms, if a regulator or court requires it, or if we reasonably believe your account poses a risk of fraud or harm to others. Where appropriate we will tell you why and how to appeal. You can stop using Red Marker at any time. Sections that by their nature should continue (including coins, content licences, disclaimers, liability and disputes) survive termination.

These terms are governed by the laws of the Federal Republic of Nigeria. If a dispute arises, please contact us first: we will try in good faith to resolve it within 30 days. If we cannot, either of us may refer it to mediation and then to the courts of Nigeria. Either party may seek urgent relief from a court at any time.

We may update these terms. We will change the date at the top and give reasonable notice of material changes by email or in the app. If you keep using Red Marker after they take effect, you accept the new terms.

These terms and our Privacy Policy are the whole agreement between us about the Platform. If any part is found unenforceable, the rest still applies. Not enforcing a right is not a waiver of it. We may transfer this agreement to a company in our group or to a buyer of our business; you may not transfer it without our consent. We may send notices to the email address on your account.

Red Marker Properties, operated by Retenvo Technologies Limited, Nigeria. Email support@redmarker.ng.